First time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward! Otherwise, we cannot guarantee the level of service.
Living Areas & Bedrooms
Bathrooms
Kitchen
First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First-Time/Deep Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward! Please note that interior window/sliding door cleaning is an additional fee.
Living Areas & Bedrooms
Bathrooms
Kitchen
Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our service and that there are no other people (movers, tradespeople etc) working in the space. And we will need electricity and water!
Please note, if the home is particularly dirty, we may need to add the First Time Clean service to your cleaning in order to give our cleaners time to complete their work. Additionally, if the home is not completely empty, a $25/bag fee will be charged for removal. Please note that interior window/sliding door cleaning is an additional fee.
Living Areas & Bedrooms
Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces
Clean ceiling fans and light fixtures
Switch plates cleaned
Doorknobs cleaned and disinfected
Bathrooms
Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Clean ceiling fans and light fixtures
Cabinets and drawers cleaned inside and out
Remove cobwebs
Switch plates cleaned
Doorknobs cleaned and disinfected
Kitchen
Sweep/Mop
Thorough dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Sinks, fixtures, counters cleaned and disinfected
Appliances cleaned inside and out
Cabinets and drawers cleaned inside and out
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Switch plates wiped down
Doorknobs cleaned and disinfected
All Rooms
Wipe down window sills/sliding door tracks
Vents dusted and wiped down
Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)
Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)
For one, two and three bedroom homes, we typically send a single cleaner. If your home is large, and/or has four bedrooms or more, we’ll send a team of two. In a hurry? Let us know and we’ll see what we can do!
Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!
That said, the following are services that we do not provide:
Our services are personalized to each customer, therefore, we do not offer refunds. If something is not done to your expectations, please let us know and we will re-clean any problem areas free of charge, per our 100% Satisfaction Guarantee policy.
If you’re not content with your cleaning, let us know within 24 hours of your appointment. Please list, with photos, any areas that were missed or not done to standard during your initial appointment and we will return to make it right in as little as 48 hours, up to a 7-day window.
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a TimeSaver Maids certified cleaner.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Log into your account at MyTimeSaver Login and update your card on file. Your new card will automatically be noted as your default card.
Log into your account at MyTimeSaver Login and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page at MyTimeSaver Login
Please call, text (860-321-8349) or email us ([email protected]) at least 24 hours before your scheduled booking to avoid a late-cancellation fee
Sure thing. If the add-on you would like is not included in our booking page’s list of services, simply respond to your confirmation email or log into your account and add a comment. We’ll reply speedily to let you know if we can accommodate your request, and the cost of having it applied to your service.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
We price based on the number of bedrooms and bathrooms in the home, as well as your home’s square footage. Select your home’s specifics, and the price is shown instantly on the website.
We provide services for towns and cities in Hartford, Middlesex and New Haven counties.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link: MyTimeSaver Login